Is my Modem pre-configured?

The modem we send you will be pre-configured and nbn™ ready.

Broadsignal will set up the modem and send it to you.

Depending on how you receive the nbn™ dictates how the modem is set up.

All you have to do is plug it in when the nbn™ service is active. We will provide all the instructions you need.

What is VOIP?

Voice Over Internet Protocol (VOIP) allows you to use the modem for your home phone (VOIP) service. You'll need a handset to plug into the back of the modem to make and receive calls and a VOIP service. Broadsignal has 2 options for VOIP services, you can see them here:

Bundles link: www.broadsignal.com.au/nbnproducts/personal-bundle/

 

How many devices can I connect by cable to the modem?

You can connect up to 4 other devices via Ethernet cable such as computers, gaming consoles, set top boxes.

Can I add a VOIP home phone service onto my nbn™ Internet plan?

From an extra $14 per month, you can enable home phone service as part of your nbn™ connection. You can transfer your existing number as part of the service activation, and all local and national calls are included for no additional fee.

We also have an option available that includes mobile calls.

How do data allowances work on your nbn™ internet plans? Are there any excess charges?

Both uploads and downloads count towards your monthly usage. There are no excess usage charges on our nbn™ Fixed Line product and your speed will be slowed to 256K/256K once your data limit is reached.

You may purchase additional data in the form of a data pack for an additional fee if required, through the Broadsignal website, or by speaking to our support team on 08 8448 1120

Do you offer an unlimited data nbn™ internet plan?

We do not offer unlimited data plans on the nbn™, however we offer generous monthly allowances and purchasing additional data is relatively inexpensive. You can read more about the issues with unlimited plans on the products page.

Do I need to be there for the installation of the nbn™?

If you have an appointment, you, or someone over the age of 18, needs to be there for the whole appointment, to let the installer in, and agree where the equipment should be located. Remember you have the right to have a say where the equipment is located in your home, as long as it works in that location.

If you have an activation, you don’t need to be home.

Do I need an nbn™ Compatible Router for the nbn™ Internet?

To access nbn™ you will need an nbn™ compatible modem / router, which is the device that connects you to the Internet. If you’re coming from an existing provider your current router may be compatible, or Broadsignal can supply a router.

Do I have to pay phone line rental on my nbn™ plan?

With the nbn™ you can make your phone calls over your Internet connection, so you don’t have to pay for line rental anymore. It works just like your normal landline, and we can even transfer your current phone number.

Our phone plans start at only $14 a month with all local and national calls completely free.

What are the maximum internet speeds on the nbn™?

The maximum access speeds for Broadsignal’s nbn™ Fibre Broadband plans are:

  • 12Mbps / 1Mbps – which means that the theoretical peak download speed (from the Internet) is 12 Megabits per second, and the theoretical peak upload speed (to the Internet) is 1 Megabit per second. This is the basic service, compared to an average ADSL2+ connection.
  • 25Mbps / 5Mbps – which means that the theoretical peak download speed (from the Internet) is 25 Megabits per second, and the theoretical peak upload speed (to the Internet) is 5 Megabits per second. This is ideal for most home applications.
  • 50Mbps / 20Mbps – which means that the theoretical peak download speed (from the Internet) is 50 Megabits per second, and the theoretical peak upload speed (to the Internet) is 20 Megabits per second. This may deliver a better outcome if there are multiple online users at your house.
  • 100Mbps / 40Mbps – which means that the theoretical peak download speed (from the Internet) is 100 Megabits per second, and the theoretical peak upload speed (to the Internet) is 40 Megabits per second. This is a professional grade service, and you’ll need a professional grade router like ours to get the full benefit from it.

What factors can affect the speed of my nbn™ internet connection?

When connected on a service with (for example) a 100 Mbps interface speed, you should not expect that everything that you download from the Internet will be received by you at 100 Mbps!

Important external factors affecting the actual speed include the capacity of, load on, and access data rate of:

  • The destination host computer which you are accessing
  • The global Internet links between Broadsignal and the destination host computer
  • The backhaul network connecting your community to Broadsignal
  • In addition, local technical factors affecting performance include:
    • The hardware that you use to terminate your nbn™ Fibre Broadband connection; for example, the capability of your Ethernet router to firewall and address translate at these speeds;
    • The performance of your home network; for example,nbn™ Fibre Broadband line speed may be beyond the speeds achievable with wireless home networks; and
    • The limitations imposed by the hardware, software and protocol stack operating in your PC.

What can I really do with the data provided?

That depends on what you want to do.

Here is a guide on the most popular activities in data consumed each hour:

Web Browsing Approx. 60MB

Facebook Approx. 80MB

Music Streaming Approx. 150MB

YouTube Approx. 300MB
A low quality video will use around 1.6MB per minute, but a Full HD (1080p) video will use as much as 12MB per minute.

Netflix Approx. 300MB in Standard Definition
If you're streaming on high (or auto), watching a season of your favourite show on Netflix (13 episodes) could use as much as 39GB.

Stan Approx. 570MB in Standard Definition
Watching a season of your favourite show on Stan (13 episodes) on high will use about 37GB.

Source:
www.whistleout.com.au/Broadband/Guides/Broadband-Usage-Guide